Service and Support

At Medikit Corporation, service and support don't end at the sale — they're central to how we do business. Our sole aim is to deliver high-quality, dependable healthcare engineering solutions and after-sales support for every piece of medical equipment we supply across Bangladesh. Our field service engineers are trained to the highest standards set by the original equipment manufacturers, ensuring every installation, repair, and maintenance visit meets the same standard our clients trust us for. This commitment to close, ongoing relationships with hospitals, diagnostic centers, and healthcare institutions is what has built Medikit's reputation as a leading medical equipment service provider in Bangladesh.

I. Warranty
Every product we supply is backed by a clear, straightforward warranty policy. If a malfunction is caused by a quality-related issue within one year of the purchase date (calculated from the date of delivery), the product will be repaired free of charge or returned, at no cost to the customer.

II. Technical Training
We believe properly trained staff get more value and a longer service life out of their equipment. That's why Medikit provides free technical training to every customer at no additional charge. Customers are only responsible for the trainer's travel and accommodation costs where applicable. Beyond onboarding, our team remains available for ongoing technical support by phone, email, or online at any time — so help is never far away when questions come up during day-to-day operation.

III. Compensation Installation and Maintenance
1. Installation and maintenance carried out under warranty are provided completely free of cost.
2. After the warranty period, a Technical Service Charge applies — this covers the technical labor cost of any spot repairs, maintenance, or additional training our engineers provide on request.

IV. Preventive Maintenance & After-Sales Support
Reliable equipment starts with proactive care. Our engineers are available for scheduled preventive maintenance visits designed to catch small issues before they become costly downtime, helping extend the working life of your equipment and keep your facility running smoothly.

V. Nationwide Service Coverage
Whether you operate in Dhaka or elsewhere in Bangladesh, Medikit's service team is equipped to support government and private healthcare institutions nationwide — because equipment that goes down shouldn't mean care that gets delayed.

Frequently Asked Questions

What does Medikit's equipment warranty cover?
Any malfunction caused by a quality-related defect within one year of the delivery date is covered — the product will be repaired free of charge or returned.

Is technical training included when I purchase equipment from Medikit?
Yes. Medikit provides free technical training for all customers; only the trainer's travel and accommodation costs are the customer's responsibility.

Does Medikit charge for installation and maintenance?
Installation and maintenance are free of cost during the warranty period. After the warranty expires, a Technical Service Charge covers the labor cost of any spot repairs, maintenance, or training provided.

How do I contact Medikit for technical support?
Our support team is available by phone, email, or online at any time. You can reach us at +88 02 48814146 or medikitcorp@gmail.com.